Questions/Policies

Here’s some of our most common questions we get asked/our policies: 

-How long will it take to get my order?

We will work as fast as we can to get orders done asap, but usually it takes between 4-6 business days. 

-How many charms do you recommend?

The number of charms you choose is totally up to you and your personal preference. We’ve done anywhere from 1-13 charms on a necklace, but most popular would be 5 or 7 charms. Our only recommendations for a necklace are to do an odd number of charms and do the biggest charm in the center. Each bracelet is 7in long so usually maxes out around 8/9 charms and the most popular would be again 5-7 charms. However, this is your custom jewlery! Do as few or as many as you want! 

-How long are your chains?

Every bracelet is 7in long, PLEASE measure your wrist beforehand to ensure it will fit how you want it to! We can make it shorter, but can not make it longer. Necklaces come in 16in or 18in length. 

-What’s the material/will it tarnish?

All chains are sterling silver 14k gold plated and should not tarnish. Each charm is different so therefore is made out of different material. Some are stainless steel, some are brass, some are alloy/enamel. Stainless steel charms tend to be the more expensive charms and will not tarnish. If you are wanting a necklace you can wear 24/7 invest in the stainless steel charms! When you click on a charm the material it is will be shown underneath it. If it is not stainless steel, it will tarnish over time! To prevent this, please follow our instructions including do not swim/hot tub/shower with it on, avoid getting it wet, remove before exercising, avoid contact with chemicals and perfumes and handle with care! 

-How do I have you guys at an event?

We LOVE coming to events!! Please reach out to us to book an event on our instagram @thesaltycharm or email us at thesaltycharm@gmail.com

-What is the refund policy? 

Each necklace/bracelet is customized and made just for you, because of this we do not currently accept refunds/returns. If your product is damaged, a charm falls off within 30 days of purchasing, or any other concerns please email us at thesaltycharm@gmail.com. We will resolve each concern on a case by case basis.